REFUND POLICY

Th3Circle processes all payments through Stripe. This policy outlines when and how refunds are handled for each type of transaction on the platform.

1. CREATOR SUBSCRIPTIONS (STARTER / PRO / ELITE)

• Creator plan subscriptions are billed monthly and can be cancelled at any time.
• When you cancel, you retain access to your plan features until the end of your current billing period.
• No partial refunds are given for unused portions of a billing period.
• If you cancel within the first 48 hours of your initial subscription, you may request a full refund by contacting support.

2. FAN VIP SUBSCRIPTIONS

• VIP tier subscriptions (Listener, Fan, Superfan, Elite) are billed monthly to your card on file.
• You may cancel your VIP subscription at any time through your Fan Portal settings.
• Cancellation takes effect at the end of the current billing period — you keep VIP access until then.
• Refunds for VIP subscriptions are handled by the creator. Contact the creator directly or reach out to us at support@th3circle.app.

3. CROWDFUNDING CAMPAIGNS

• Campaign pledges are charged immediately upon backing.
• If a campaign is cancelled by the creator before fulfillment, all backers will receive a full refund.
• Refund requests for completed campaigns must be submitted within 30 days of the campaign end date.
• Creators are responsible for fulfilling campaign rewards. Th3Circle facilitates refund requests but does not guarantee fulfillment.

4. MERCH & DIGITAL PRODUCTS

• Digital products (downloads, exclusive content, files): No refunds once accessed or downloaded, as digital goods cannot be returned.
• Physical merchandise: Refund and return policies are set by the individual creator. Contact the creator directly for merch-related refunds.

5. SHOW TICKETS & MEET & GREETS

• Ticket refund policies are set by the creator/event organizer.
• Refund requests must be made at least 48 hours before the event date.
• If an event is cancelled by the creator, all ticket holders receive a full refund automatically.

6. HOW TO REQUEST A REFUND

• Email support@th3circle.app with your name, email, transaction date, and reason for the refund.
• Include any relevant order or transaction IDs if available.
• We aim to respond to all refund requests within 5 business days.
• Approved refunds are processed back to the original payment method within 5-10 business days.

7. CHARGEBACKS & DISPUTES

If you file a chargeback with your bank before contacting us, we may be unable to process a refund directly. We encourage you to reach out to support first — we'll do our best to resolve the issue quickly.

8. PLATFORM FEES

Th3Circle's 3.5% platform fee is non-refundable on completed transactions. If a full refund is issued, the platform fee is waived.

9. CONTACT

For refund questions or to submit a refund request:

• Email: support@th3circle.app
• Contact page: th3circle.app/contact